Before signing the cargo report, check whether there is any damage or problem in the box of your product. If there is any damage or deficiency for any reason, if there is an opening in the tape of the parcel, return your box to the cargo officer without signing any documents related to the delivery, with a request to keep a record. If you fulfill this obligation, your new products will be sent to you immediately. In case of receipt of products whose box is damaged or whose contents are allegedly missing, we are not responsible for the damage or lack of products inside. Please report this situation in writing to +90 533 054 84 00 with the contract number as soon as possible.

For all your questions about your orders and to get information about the products, you can contact us from anywhere in Turkey via our Whatsapp line +90 533 054 84 or you can request support by filling out our contact form.