INTERNATIONAL FREE SHIPPING
TAXES AND DUTIES INCLUDED IN THE PRICE
INTERNATIONAL FREE SHIPPING
TAXES AND DUTIES INCLUDED IN THE PRICE
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WARNING:

In compliance with the relevant legislation, please print the following agreement text in 12-point font and bold for reading. Additionally, every customer who registers on our website and makes a purchase is deemed to have read and accepted all the terms of the sales agreement below without requiring any further notification.

BLACK RIBBON SALES AGREEMENT

This agreement has been prepared in accordance with the Regulation on the Procedures and Principles of Distance Contracts, published in the Official Gazette dated 13.06.2003 and numbered 25137. It applies to online sales transactions and is structured as follows:

ARTICLE 1 - SUBJECT

This agreement sets forth the rights and obligations of both parties in accordance with the Consumer Protection Law No. 4077 and the Regulation on Distance Contracts. It covers the sale and delivery of the product specified below, as sold by the SELLER to the BUYER.

ARTICLE 2.1 - SELLER INFORMATION

Company Name: BLACK RIBBON TEKSTİL TASARIM SANAYİ VE TİCARET LİMİTED ŞİRKETİ
 Address: Halil Rıfat Paşa Mah. Yüzer Havuz Sk. Perpa Tic. Mer. B Blok No: 1/1 İç Kapı No: 1853 Şişli/Istanbul
 Phone: 0212 222 88 89
 Email: info@blackribbon.com.tr

ARTICLE 2.2 - BUYER INFORMATION

The customer registered on the e-commerce website www.blackribbon.com.tr. The contact details and address provided during registration will be considered valid.

ARTICLE 3 - PRODUCT INFORMATION

The type, quantity, brand/model, color, unit price, payment method, and other details of the goods/services covered by this agreement are determined based on the information provided at the time of order completion.

ARTICLE 4 - GENERAL TERMS

4.1 The BUYER confirms having read and agreed to the pre-contractual information regarding the basic features, sales price, payment terms, and delivery details of the product(s) specified in Article 3.

4.2 The product(s) will be delivered to the BUYER or a third party at the address provided by the BUYER within the timeframe stated in the order, depending on the delivery address. This period will not exceed 30 days, with an extension of up to 10 days if previously communicated to the BUYER.

4.3 If the product is to be delivered to a third party, the SELLER is not responsible for the third party’s refusal to accept the delivery.

4.4 The SELLER is responsible for delivering the product(s) in good condition, complete, and as specified in the order, along with any applicable warranty and user manuals.

4.5 The delivery of the product(s) is contingent upon receipt of the signed copy of this agreement by the SELLER and the payment of the product price using the BUYER's selected payment method. If the payment is canceled or not recorded in the SELLER’s bank account, the SELLER is released from the delivery obligation.

4.6 If the BUYER's credit card is used without authorization after the product(s) have been delivered, resulting in non-payment by the issuing bank or financial institution, the BUYER must return the delivered product(s) to the SELLER within 3 days, with the return shipping costs borne by the BUYER.

4.7 In extraordinary situations, such as force majeure or disruptions caused by weather or transportation issues, the SELLER is responsible for notifying the BUYER of potential delivery delays. In such cases, the BUYER has the right to cancel the order, request a replacement with an equivalent product, or extend the delivery period until the impediment is resolved. If the BUYER cancels the order, the amount paid will be refunded within 15 business days.

4.8 Defective or damaged products covered under warranty may be returned to the SELLER for repair under warranty terms, with the shipping costs covered by the SELLER.

ARTICLE 5 - RIGHT OF WITHDRAWAL

The BUYER has the right to withdraw from the contract within 7 days of receiving the product(s) without providing a reason. To exercise this right, the BUYER must notify the SELLER via fax, email, or phone within the specified period and ensure the product is unused and in its original condition.

When exercising the right of withdrawal:

  • The product(s) must be returned with the shipping receipt and original invoice.

  • The refund will be processed within 15 days upon receipt of the product(s) and documents.

  • If the original invoice is not returned, VAT and other legal obligations cannot be refunded.

  • The shipping costs for returns under the right of withdrawal are borne by the BUYER.

The right of withdrawal cannot be exercised for:

  • Products that cannot be returned due to their nature (e.g., perishable items, custom-made goods, or software).

  • Products that have been used or altered from their original condition.

If payment was made via a credit card, the BUYER may request a reversal if the card was used unlawfully. The issuing bank must refund the amount within 15 business days of being notified.

For disputes, the Consumer Arbitration Committees and Consumer Courts at the SELLER's location have jurisdiction up to the value determined by the Ministry of Industry and Trade.

By completing the order, the BUYER agrees to all terms of this agreement.